Last updated on December 2, 2019
We are committed to protecting your privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
Information we collect
The Personal Information that we may collect broadly falls into the following categories:
Personal identification information
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, which ads you have seen or clicked on, means of connection to our Site, such as the operating system, type of the device and unique device identifiers, the Internet service provider utilized and other similar information. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity. We may use internal and third party analytics tools, including Google Analytics.
Information we collect from other sources
From time to time, we may obtain information about you from third-party sources, such as our joint marketing partners. We take steps to ensure that such third parties are legally or contractually permitted to disclose such information to us.
How we use the information
We may use the information we collect from you in the following ways:
- To improve our website in order to better serve you.
- To contact you to answer your inquiry.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other Site feature.
- To send periodic emails regarding our products and services.
Most of our services do not require any form of registration, allowing you to visit our website without telling us who you are. However, some services (review, partnership inquiry or escape room submission) may require you to provide us with Personal Information. In these situations, if you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of the Site and for us to respond to your query.
We use Google Analytics in order to improve our service, user experience and analyze how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language.
Our Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. They may be used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We do not collect additional information, such as your age, gender, interests, bank details or clickstream. The collected information is used to provide an overview of how people are accessing and using our website. It is not used for any additional purpose, such as to profile those who access our website.
Your Data Protection Rights
You may have the following data protection rights:
- To access, correct, update or request deletion of Personal Information. We take reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. You may contact us at any time about accessing, correcting, updating or deleting your Personal Information, or altering your data, by emailing us at [email protected].
- Individuals who are residents of the EEA can object to processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by emailing us at [email protected].
- Similarly, if Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.
Third Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Advertising Opt-out Rights
For example, third party vendors may show you our ads on certain websites across the Internet, even after you leave our Site. The collected information is anonymized, meaning it cannot be tracked back to individuals. Using Google and other analytics tools, we learn how to optimize, and serve ads based on a user’s past visits, giving you a better experience.
In order to enforce and uphold your right to privacy, you have the option to elect not to receive this type of advertising from us or third parties, now or in the future. You can learn more about how to opt-out by browsing Google’s opting-out and privacy pages located at www.google.com, or the Network Advertising Initiative website located at www.networkadvertising.org. In addition, you may set browser and system preferences for how other third parties serve ads to you.
Legal Basis for Processing Personal Information Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it. However, we will normally collect and use Personal Information from you where the processing is in our legitimate interests and not overridden by your data-protection interests or fundamental rights and freedoms. Typically, our legitimate interests include improving, maintaining, providing, and enhancing our technology, products, and services; ensuring the security of the Site; and for our marketing activities. Where required by law, we will collect Personal Information only where we have your consent to do so.
California Privacy Rights
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Information, such as name, email, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third-parties’ direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please email us at [email protected].
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information to give consumers access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances. Consistent with California law, if you choose to exercise your rights, we won’t charge you different prices or provide different quality of services unless those differences are related to your information.
We do not sell personal information to third parties.
International Privacy Laws
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site and third-party Sites. We process confidential information (e.g. payment transactions) through third-party payment providers and will not transmit information to our servers in any way.
Retention of Data
We retain Personal Information where we have an ongoing legitimate business or legal need to do so. When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
We do not knowingly collect any kind of information from persons under the age of thirteen (13). By browsing our Site, you hereby represent and warrant that (i) you are at least thirteen (13) years of age — or older — as of the date of first access to the Site; and, (ii) if you are a minor (which may differ depending on the jurisdiction where you reside), you are accessing the Site under the direct supervision of your parent or legal guardian.
email: [email protected]